Shaklee Canada Inc. is committed to preserving and safeguarding your right to privacy. We believe that your personal information deserves protection. This Policy explains how Shaklee Canada Inc. collects, uses and discloses the personal information you may provide to us while using the Web site (the "Web site").
Personal information may include, for example, your name, residential address and e-mail address, age, gender, education, financial information and identification numbers, but does not include business contact information or other information in the public domain.
Shaklee Canada Inc. is committed to collecting, using and disclosing personal information responsibly. By using the Web site you signify your consent to the collection of personal information. Information that you provide will only be used and disclosed for the purposes for which you have consented to its collection.
Shaklee Canada Inc. may modify or revise its Policy from time to time without any notice to you. The revised Policy shall be posted on the Shaklee Canada Inc. Web site located at www.shaklee.ca. You should review the Policy on a regular basis for any such changes. You agree that your continued use of the Web site after the revised Policy has been posted constitutes your consent to such revised Policy.
Information Automatically Collected
Personal Information You Provide
Shaklee Canada Inc. receives personal information from visitors to our Web site only for a narrow set of purposes. Typically, identifying information is collected as stated below:
Shaklee Canada Inc. may collect personal information about you when you register to become a member. In addition, Shaklee Canada Inc. keeps a record of the e-mail addresses of those who contact us. Shaklee Canada Inc. may use your personal information to contact you and as otherwise permitted by law.
Shaklee Canada Inc. also collects both aggregate and user-specific information on the Web pages accessed or visited, and any information volunteered by visitors to the Web site, such as marketing survey information and contest application information.
Shaklee Canada Inc. may collect personal information about you when you purchase products from it by telephone, mail or fax. The information collected may include your name, address, company name, telephone number, fax number, e-mail address and credit card information. This information is required to process your order and allows us to communicate with you.
Service Request or Complaints
Shaklee Canada Inc. may collect personal information from you if you contact Shaklee Canada Inc. with a service request or complaint. The information collected may include your name, address, telephone number, e-mail address, and the necessary facts to enable us to deal with your request or complaint.
Marketing Research/Online Surveys
Shaklee Canada Inc. may collect information about you if you consent to participate in any Shaklee Canada Inc. marketing research. The information collected may include your name, address, telephone number, e-mail address, date of birth, gender, income and facts regarding your consumer habits and preferences. This information enables us to customize products or services to better meet your needs. All responses are used for internal marketing and statistical purposes only.
Contests and Promotions
Lastly, Shaklee Canada Inc. may collect information about you if you participate in any Shaklee Canada Inc. contest or promotion. The information collected may include your name, address, telephone number, e-mail address, date of birth, and facts relevant to the contest or promotion participation.
Why We Collect Personal Information
Providing us with your personal information is always your choice. When you request services from us, we ask that you provide sufficient information to enable us to respond to your request. Personal Information may be used:
(1) To contact and correspond with you;
(2) To confirm your identify;
(3) To process and ship your orders for products;
(4) For billing purposes related to our services;
(5) To notify consumers of Web site updates;
(6) To contact consumers for marketing purposes;
(7) To respond to your service request or complaint;
(8) For regulatory and audit purposes.
Personal information may also be used for other purposes, subject to obtaining your prior consent.
Consent to Use Personal Information
Consent may be obtained in various ways. We may obtain your express consent or deem that consent has been implied by the circumstances. Express consent could be in writing, for example, in a signed consent or e-mail communication, or verbally in person or over the telephone. When we receive personal information from you that enables us to provide you with our services, your consent to allow us to deal with that personal information in a reasonable manner may be implied.
You also authorize us to use and retain this personal information for as long as it may be required for the purposes described above. Your consent remains valid even after the termination of our relationship with you, unless you provide us with written notice that such consent is withdrawn.
Sharing Personal Information With Others
We do not sell client lists or personal information to others. In providing our services, we may need to disclose the personal information we collect to other service providers or agents who perform various functions for us, such as processing or delivering orders, provided such suppliers agree to keep all personal information private, confidential and secure. Shaklee Canada Inc. may also disclose your personal information to third parties who administer contests, promotions and online activities on its behalf.
In certain circumstances, we may provide personal information to third parties for legal or regulatory purposes or as otherwise required or permitted by law.
Links To Other Sites
The Web site may contain links to other non-Shaklee Canada Inc. Web sites. Shaklee Canada Inc. is not responsible for the privacy practices or content of such other Web sites
Shaklee Canada Inc. understands the importance of protecting your personal information and uses the latest Internet security protocols to protect personal information collected through the Web site. When you place an order or give us personal information, such as name, address, telephone numbers, credit card or social security number, you are automatically on our secure server. Our secure server software encrypts the information you input before it is sent to us to protect your data against unauthorized access.
Keeping Information Accurate
It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. With some exceptions prescribed by law, you have the right to access, verify or challenge the information we have about you and have it amended if appropriate. You can help us keep personal information up-to-date by keeping us informed of any changes, such as a change of address, telephone number or any other circumstances.
If you would like to review or update the personal information in your customer record or withdraw your consent for the collection, use or disclosure of your personal information, or if you have any inquiries, please contact our Privacy Officer.
Please contact our Chief Privacy Officer to obtain further information about our policies and procedures or if you have any unresolved inquiries or concerns.
If you do not want to receive email from Shaklee Canada Inc., please send us an e-mail with "unsubscribe" in the subject line.
Shaklee Canada Inc.
3100 Harvester Road, Unit 7
Burlington, ON L7N 3W8